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PatientClick® Telemedicine

telemedicine visit2PATIENTCLICK® TELEMED SOLUTION allows providers practices to utilize secured web-based technology to reach out to patients beyond the geographical boundaries of their office location. PatientClick Telemedicine helps reduce the inconvenience of staff and patient travel; and also enables a higher level of patient care utilizing technology as an enabler. The solution also enables virtual patient monitoring for long term care facilities.

NOTE: PatientClick® Telemedicine solution allows for secure HD Video chat using smartphones, tablets, computers, etc. that have high resolution camera capabilities. Evisits that are seamlessly integrated with EHR, eRx, scheduling and more makes life so much easier ... for providers, staff, and patients!


Why Telemedicine?

+ Compensation gets a boost - Charging a convenience charge for the telemedicine visit (televisit) is acceptable to most patients for eliminating the problems associated with an office visit (travel, waiting, taking time off work, etc.). Plus, patients are more likely to contact you than go to the ER with non-life threatening problems if they have the ability to have a televisit.

+ Much more convenient for patients - 64% of patients expressed interest in telemedicine and 70% said they would prefer receiving a prescription via televisit vs an in-person visit. Patients really do not like the travel and wait time required for an office visit, isn't that true?

+ Convenient for Providers - Replacing follow-up visits (normally 10-15 minutes on average) with a televisit (normally 3-5 minutes), saves you and your patients time. Bottom line, patients benefit and your practice benefits too.

+ Expanded patient reach - You are no longer limited to seeing patients in your office, clinic, or hospital. Your effective reach can be worldwide. In the U.S.A., it is as far as your licensing extends.

+ Provides better care for patients - The quality of healthcare services delivered via telemedicine are as good or better than those given in traditional in-person consultations, studies have shown. Especially with mental health and ICU care, telemedicine has proven to provide a superior visit, with greater outcomes and patient satisfaction.

Telemedicine Scenarios:

telemedicine visit scenerios

PatientClick® Telemedicine solutions provides the capabilities needed for all Patient Remote and MD Remote scenarios. Depending on Evisit needs, evisits can be carried out securely at a remote site just using smartphones or tablets that have high resolution camera and internet connectivity. Carts are available for remote in clinic and remote on site where there are medical personnel but not the MD and telemetrics are required.

iPhone Android Telemedicine Cart Telemedicine Cart Telemedicine Portable


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telemedicine stand  telemedicine station 2  PortableTelemedicine

 Offering different TeleMed paths:

  • ONE (Practice) – Video-based TeleMed integrated into your practice for your patients to access, request video visits through the patient portal, and attend visits
  • TWO (Patients Choice) - Video-based TeleMed supporting a platform where prospective patients can find available providers, pay fee-for-service, book appointments or attend video visits
  • THREE  (Providers Choice) - Video-based TeleMed supporting a platform where prospective patients can request services and then be picked or matched with available providers for video visits. Normally a fee-for-service (cash) setup

Some features of PatientClick® TeleMed:

SECURE – PatientClick® Telemedicine solution offers true Cloud-based, HIPAA-compliant, HITECH, software-as-a-service (SaaS) platform. Being cloud-based allows for enterprise-level solutions without the hassle and security risks of a locally installed system.  The technology works with PC, Mac, iOS, Android and is also independent from browser type, working with all browsers such as Safari, Firefox or Chrome. 

HD VIDEOCHAT – PatientClick® Telemedicine solution offers audio/video capabilities via a Cloud-based SSL secured-browser platform. HD quality audio/video technology allows clear communication between patient and physician; this results in better patient care and higher patient satisfaction.

telemedicine screen

LIVE EHR INTERFACE WITH SEAMLESS INTEGRATION - Since PatientClick® offers Meaningful Use certified EHR technology as a flagship product, the telemedicine interface is built-in with a live EHR solution. This allows clinics and/or provider groups to use EHR and Telemedicine as one tightly integrated solution.   As a Meaningful Use compliant Electronic Health Record technology, PatientClick® EHR also allows users to continue using their current EHR but use PatientClick® EHR & Telemedicine Solution exclusively for Telemedicine or virtual visits and push visit notes and clinical data back into the practice EHR using the HL7 interface. PatientClick® offers Free HL7 interfaces to providers for the EHR of their choice.

INTUITIVE SCHEDULING - Telemedicine visits are different in many ways from regular in-clinic visits depending upon the user’s requirements.  If a Telemedicine solution is used by physicians/clinics to provide this solution to a remote site, they may need to ensure that a staff member is also available at the location at the time of the appointment scheduling. PatientClick® technology allows providers/clinics to schedule multiple resources, reduce the gap in the scheduling process, which then results in a better experience for clinic and patient.  Scheduling also enables existing staff to schedule regular visits and telemedicine remote visits using same scheduler and same patient database.

LIVE CHAT - Allows patients to chat with clinical staff such as a nurse, physician assistant, or even scheduling staff using the HIPAA and HITECH compliant secured chat application built into the Patient Portal and Telemedicine Interface.  This live chat allows patients to ask specific question to staff members and reduces patients waiting on phone or waiting for email from staff.  Practice can choose to enable or disable this feature based on clinic’s preference and specialty.

E-VISIT BILLING - Built-in practice management solution allows you to generate claims or even process cash and/or credit card payments directly from same interface. Staff can check eligibility for TeleVisit a day in advance and can communicate ahead of time with insurance company or patients. The PatientClick® Telemedicine solution comes pre-loaded with commonly used CPT codes for  telemedicine visit in outpatient settings.

PATIENT ENGAGEMENT - Since the patient is not physically in the same location where the provider or clinical staff is, patient engagement and communication plays a major role in virtual consultation.  PatientClick® Telemedicine solution focuses on physician office efficiency as well as improving the patient care delivery mechanism.  The quality of the patient experience with a virtual visit encourages patients to go for a similar consultation in future.

PATIENT PORTAL - PatientClick® offers an intuitive Patient Portal with the Telemedicine Solution which then offers a few important features such as:

  • Patient can request for new appointment online
  • Patient can now, from home or healthcare facility, review his/her visit outcome
  • To ensure provider has the most accurate and recent data, patient can edit or update demographic information and medical & social history before an in-clinic appointment or virtual encounter
  • Patient can securely upload previous or current medical reports to ensure clinician has most recent medical data such as lab reports or X-ray/MRI information available.  The patient being able to upload files can also save travel time for patient to deliver such reports physically to practice
  • After virtual visit, based on diagnosis, patient can now access education material online

Process for Patient requesting Telemedicine Visit (TeleVisit) using Patient Portal

telemedicine flowchart2

eRx – Built in eRx (ePrescription) module allows physicians to prescribe medication directly from the telemedicine interface. Since it is EHR + Telemedicine solution it also takes care of drug to drug, drug to allergy interactions as well as dosage calculation based on age, gender and BMI or patients.  The integrated EHR + Telemedicine solution helps staff to be much more efficient. 

PATIENT HEALTH DATA COMPILER - Telemedicine technology allows providers to reconcile multiple HL7 messages and CDA files from multiple clinics or hospital facilities into a single clinical data file to get a complete picture about what's going on with a patient.  End-of-care: physician can print out or digitally share visit data with patient as well as hospital/other clinics with single click. The solution is designed to exchange data with multiple systems without any high-end technology intervention.

QUICK COLLABORATION – PatientClick® EHR + Telemedicine Solution facilitates collaboration. Medical professionals and clinicians can easily seek secondary opinions or exchange clinical data and use this solution as collaboration tool to look at the same patient data across multiple locations.

To learn more about the PatientClick® TeleMed Solution, or to schedule a quick demo, call 877-901-9990.